1. SHIPPING & DELIVERY POLICY
We do not deliver to PO Boxes, military and restricted areas.
We deliver to most countries that our logistics partners have affiliates in and we strive to keep our rates affordable, our focus is on getting the items to you quickly and safely. For a list of countries that we deliver to and our charges, you may select your item and proceed to the check out page as charges are based on weight & volume. Upon entering your delivery details, we will auto calculate the delivery charges based on your given address without the need for payment or registration.
2. ORDER STATUS & TRACKING
All orders placed from Monday to Friday (excluding public holidays) will be processed and shipped within 3 working days upon confirmation of payment, from our warehouse. This could vary with circumstances such as online security checks, shipping restrictions, payment authorization, packing and dispatching of order. An email confirmation will be sent for all orders once received.
Deliveries in the United States
There are 2 delivery options available for our customers, Standard and Priority.
Standard – it takes approximately 5 to 10 working days to reach you from the time of order depending on your location.
Express – is available and it takes approximately 3 to 5 working days to reach you depending on your location.
Once the order has been dispatched, an email confirmation will be sent to you with the tracking number. You may check and track the delivery status of your orders through the USPS website with your 6-digit Order Number. Please provide your contact phone number under the address selected upon checkout.
For all international deliveries, the time taken is dependent on our logistics partners and their affiliates. However, rest assured that your order is safely on its way and may track its status here.
3. TAXES, DUTIES & TARIFFS
For all international orders, you will need to pay for all import taxes, duties and tariffs (if any) as per your country’s governing laws in order to clear customs.
4. MODE OF PAYMENTS
We accept payments via Paypal only but you do not need to have an account with them. Once you are redirected to PayPal, you will have the option to pay via your credit card or via PayPal. Please visit www.paypal.com for more information.